Questions, answered.

Yes. Australian city water is treated to meet the Australian Drinking Water Guidelines. A filter deals with what happens after treatment: the chlorine you taste and breathe in the shower, the scale that builds up in your appliances, and the grit picked up on the way to your house.

Whole Home systems start from $3,990 installed, including GST, plumbing and the compliance certificate. Your exact price depends on your water and home, so your Water Specialist gives you a fixed written quote after your free in-home water test. Nothing is signed or paid on the day.

Yes. 30 minutes, nine tests at your tap, with every result explained the same day. Your Water Specialist then gives you a written recommendation and a fixed quote, in person or by email. Nothing is signed or paid at your home.

It sits where water enters your home, usually beside the meter, and filters every tap, shower, bath and appliance. Our systems use a sediment stage and a carbon stage certified to NSF/ANSI 42 for chlorine taste and odour.

A licensed plumber from our partner network in your city, who lodges a compliance certificate. Every product we supply is WaterMark certified.

You have 10 business days after signing to cancel for any reason. We take no payment and do no work until then.

A sediment stage traps rust, silt and grit; a carbon stage certified to NSF/ANSI 42 reduces chlorine taste and odour. Pro adds scale control or UV. We only claim reductions the product's certificate covers.

At the point of entry, usually on an outside wall near the meter, so every tap, shower and appliance gets filtered water. About half a day.

A correctly sized system has very little effect on pressure. We measure your flow at the check and size the housings to it.

Typically every 6–12 months for sediment and yearly for carbon. The Care Plan does it and photographs every used cartridge.

An under-sink filter cleans one tap. Whole-house treats every tap, shower and bath. If chlorine in the shower or scale in your hot water system bothers you, you need whole-house.

Only if your plumbing needs extra work, such as relocating pipework. If so, your Water Specialist shows it as a fixed line in your written quote before you agree to anything.

Filters changed on schedule, a yearly re-test, a photo of every used cartridge, and parts warranty while subscribed. The first 12 months are included with every system, then a low monthly fee, confirmed in your quote. Cancel any time.

We can move your system for a fixed fee, or leave it with the house as a selling point.

No. Our Water Specialists explain your results and answer questions. Nothing is signed or paid in your home. Your Water Specialist gives you a written quote, in person or by email, and you decide in your own time.

About 30 minutes. We test at the kitchen tap and where the water enters your home, and photograph the meter area so the plumber can plan the install.